Photography and Video
You may use still and video cameras in the Museum. We routinely capture images, video and audio for promotional purposes. Your entrance into the Museum constitutes your consent to be photographed and appear in promotional materials. Visitors may alert the Admissions Desk if they would like to opt out of participation in Museum photos and videos.
Refund Policy
Refunds cannot be made once the transaction is completed. Most tickets are transferable, subject to Please Touch Museum policy. In the event of an emergency closing by the Museum, the ticket purchaser will have the option of an exchange. Replacement tickets will not be issued for any ticket that has been damaged, lost, stolen, or destroyed.
Restroom Policy
Restrooms are only accessible to paying guests of the Museum. No one will be permitted to access the restroom without a valid admission ticket.
Parking Policy
Guests of the the Museum are welcome to park in our gated lot for a fee. Guests may also park for free along the Avenue of the Republic. No refunds will be granted once a visitor has entered the lot. As a reminder, Ride Share drop-off is either in front of the Museum or by the Carousel entrance.
Visitor Notice
Visitor safety and security is of the utmost importance to us. Please be aware that security cameras are in use throughout the Museum. The Museum is not responsible for any lost, stolen or damaged property. For the safety of our visitors and staff, weapons of any kind (concealed or open carry), firearms, or hazardous materials are not permitted. Anyone possessing any dangerous materials will be asked to remove them from the Museum immediately. Refusal to comply with this policy will result in the visitor being asked to leave the premises.
Adult Admission Policy
Guests over the age of 18 visiting without a child present must leave a valid government ID with the Admissions desk upon arrival. The ID will be returned at the conclusion of their visit.