Visitor Code of Conduct
Please Touch Museum is committed to providing a safe and fun environment for children to learn through play. Visitors must adhere to the Code of Conduct to create a positive and inclusive experience for all.
SUPERVISED PLAY
- Children must always be under the supervision of a caregiver over the age of 16. Please report any emergency or child separated from the group to a Museum staff member.
- Visitors over the age of 18 visiting the Museum without a child must leave their ID at the admissions desk before they can enter the Museum.
RESPECT YOURSELF AND OTHERS
- Use kind words and respectful speech. Using profane, threatening or abusive language towards other guests and/or Museum staff or displaying offensive words or graphics on your person is not appropriate for young children and is strictly prohibited.
- Be a role model for children. The following behaviors are strictly prohibited:
- Bringing firearms, weapons or weapon-like objects on Museum property
- Being under the influence of drugs or alcohol
- Smoking of any kind on Museum property
- Indecent exposure or attire, lewd acts, or behaviors not appropriate for young children
- Disorderly conduct or actions that may bring harm or danger to others
- Defacing, damaging, or destroying Museum exhibits or property
- Failure to follow instructions from Museum and Security staff
PLAY TOGETHER AND SHARE
- Please share exhibit space and play materials — there’s enough for everyone!
- Assume good intentions — children reaching for the same object may result in innocent contact or collision between visitors.
Please Note: Please Touch Museum reserves the right to refuse and revoke admission and membership, or remove any person(s) from the Museum without reimbursement whose conduct is deemed disorderly or in violation of the Visitor Code of Conduct or Museum policies.
Museum Policies
Photography and Video
Museum guests may use still and video cameras during their visit. The Museum routinely capture images, video and audio for promotional purposes. Entrance into the Museum constitutes consent for everyone in your party to be photographed and appear in promotional materials. Visitors may alert the Admissions Desk if they would like to opt out of participation in Museum photos and videos.
Permission is required for all photo, film, or video shooting for commercial purposes at Please Touch Museum. This includes requests for professional engagement or wedding photos, or other personal milestone events. Media outlets and professional photographers may contact pr@pleasetouchmuseum.org to schedule a visit at the Museum or inquire about professional photo shoot rentals.
Refund Policy
Refunds cannot be made on admission tickets, memberships, or gift cards once the transaction is completed. In the event of an emergency closing by the Museum, the ticket purchaser will have the option of an exchange. Replacement tickets will not be issued for any ticket that has been damaged, lost, stolen, or destroyed. For Ticketed Programs, the tickets sold are nonrefundable, but most tickets are transferable, subject to Museum policy.
Restroom Policy
Restrooms are only accessible to paying guests of the Museum. No one will be permitted to access the restroom without a valid admission ticket or reservation.
Parking Policy
Guests of the the Museum are welcome to park in our gated lot for a fee. Guests may also park for free along the Avenue of the Republic. No refunds will be granted once a visitor has entered the gated lot. As a reminder, Ride Share drop-off is either in front of the Museum or by the Carousel entrance, and members park free!
Visitor Notice
Visitor safety and security is of the utmost importance to us. Please be aware that security cameras are in use throughout the Museum. The Museum is not responsible for any lost, stolen or damaged property. For the safety of our visitors and staff, weapons of any kind (concealed or open carry), firearms, or hazardous materials are not permitted. Anyone possessing any dangerous materials will be asked to remove them from the Museum immediately. Refusal to comply with this policy will result in the visitor being asked to leave the premises.
Adult Admission Policy
Guests over the age of 18 visiting without a child present must leave a valid government ID with the Admissions desk upon arrival. The ID will be returned at the conclusion of their visit.
Service Animals
Service animals are welcome in the Museum. As defined by the ADA, a service animal is any dog that is trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. Emotional support animals, comfort animals, or therapy dogs are not allowed into the Museum as they are not service animals under the Americans with Disabilities Act.