Safety and Security Manager

Position Summary:

Reporting to the Director of Safety and Security, this role is responsible for ensuring the safety of our employees, visitors, property, and Museum assets. The Safety and Security Manager will oversee the daily safety and security operations  while maintaining the highest standards of service.  Lead and manage the Security Team. Receives and responds to security and/or safety calls and takes immediate action to resolve emergency situations.

Leadership Responsibilities:

  • Responsible for the daily oversight of the Safety and Security operations.
  • Lead and manage the Security Team.
  • Train, coach, counsel, providing guidance and direction to the Security Team.
  • Ensure that the team members know how to perform their roles properly in each of the assigned security positions and have knowledge of the Museum’s safety policies and emergency protocols.
  • Make sure the Security Team preforms with a high standard of customer service.
  • Protects confidential information.

Essential Responsibilities:

  • Responsible for maintaining a safe environment for our employees and patrons.
  • Responsible for the protection of the building, property, and the Museum’s assets.
  • Evaluates work performance of vendor security team and report issues and/or recommendations to the Director, Safety and Security.
  • Keep track of all security vendor hours and verify with security vendor weekly time sheet.
  • Review and approve work schedules and daily assignments provided by security vendor.
  • Reconcile security vendor hours worked against the invoice for the Director of Safety Security’s approval.
  • Motivate team to improve and maintain positive morale among the security team.
  • Assists the Director of Safety and Security in the event of an emergency as outlined in the Museum’s Emergency Operations Plan
  • Assist the Director in training PTM staff on emergency and safety protocols.
  • Recommend standards and procedures to the Director, Safety and Security.
  • Ensures safety and security policies are administered fairly and consistently.
  • Ensures all security related documentation is completed thoroughly and according to policy.
  • In coordination with the Director of Safety and Security, conduct new-hire orientation for PTM staff and security staff.
  • Work closely with Engineering to correct deficiencies throughout operations, related to safety and security.
  • Visually inspect all Museum areas, conduct safety and security walkthroughs of all departments, Museum floors, outside grounds, parking, etc.
  • Respond to all injuries, altercations, emergencies, etc.
  • Act as the first responder for all calls for de-escalation.
  • Ensure adherence to high service standards by always ensuring safety and comfort of staff and patrons.
  • Act as liaison with the Philadelphia police and fire departments in absence of the Director.
  • Ensure adherence to all applicable federal, state, local safety and health regulations and organization standards.
  • In coordination with the Director of Safety and Security, address root issue(s) surrounding patron concerns/complaints.
  • Prepare any necessary/requested reports related to safety and security.
  • Assist Human Resources, as requested, in employee investigations including staff safety or security complaints.
  • Provide escorts to employees, as requested, or suggested.
  • The Manager may be expected to work in other areas of PTM when needed to assist operations to perform job duties not necessarily contained in this job description.
  • Other duties and responsibilities as assigned.

Minimum Qualifications:

  • High school diploma or GED required.
  • Associate or Bachelor degree in Criminal Justice preferred.
  • 5+ years of experience in security management.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Excellent communication skills, both verbally and in writing, to respond to patron requests and give direction to security staff.
  • CPR /First aid certified/AED certified.
  • Possess knowledge of all applicable federal, state, and local health and safety regulations.
  • Strong computer skills.
  • Ability to maintain professional at all times, demonstrating courtesy and respect to patrons and PTM staff.
  • Ability to manage and resolve conflicts as well as deescalate situations.
  • Ability to multitask.
  • Must be available to work weekends, evenings and for special events.
  • Ability to embrace and demonstrate the Museum’s Mission, Values, and DEIBA Commitment.
  • Must have PA Act 153 clearances (PA criminal history, FBI fingerprints, and PA Child Abuse) completed prior to hire.
  • All employees are required to have COVID-19 vaccination, COVID-19 booster, and flu vaccination, as a term and condition of employment.

Physical Requirements & Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to walk, climb stairs.
  • Must be able to bend, stoop, crouch.
  • Must use hands to reach, grasp, handle, pull and push.
  • Must have good near and far vision.
  • Must be able to hear, talk, smell.
  • Must be able to lift & carry up to 50 pounds.
  • Must be able to stand and walk for up to 5 hours and a total of 7 hours in an 8-hour shift.
  • Duties may be performed indoors or outdoors. Noise level moderate.

The statements in this job description are intended to describe the general nature and level of work being executed by the employee assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position or individual and may change at any time with or without notice.

Please Touch Museum offers an excellent work environment, benefit, generous time off package and competitive salary. To apply for this opportunity, please fill out our online application. Should you have questions on the application process or require assistance in completing our application, please email

It is the policy of Please Touch Museum to ensure equal employment opportunity without discrimination or harassment on account of a person’s race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, pregnancy, national origin, age, citizenship, marital status, family status, veteran status, genetic information, disability or any other protected group or status.

Equal opportunity is applied in all aspects of the employment relationship and personnel actions, including but not limited to, recruiting, hiring, orientation, assignment, employee development, discipline, promotion, demotion, transfer, assignment, separation, pay and compensation, benefits, layoff and recall, granting of and return from leave of absence, training and education, employee facilities, and social programs. Furthermore, all employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws.

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