This is a part-time position (20-24 hours/week), with flexibility for weekends, holidays, and events.
The Part-Time Visitor Experience Assistant will assist the Museum in providing best in class experiences, fostering inclusion, advancing our field, and strengthening the organization. Their work aligns with and contributes to the Museum’s vision of a world where all children are creative, compassionate, confident, and curious. The Assistant will greet and orient all visitors, provide wayfinding, assist with ticket and/or membership sales, answer visitor questions regarding Museum exhibits and programs and operate the Museum’s Carousel. Provide exceptional service to all visitors.
- Operate the Museum’s Carousel; ensuring safety procedures are being followed at all times by all visitors.
- Cleans the Carousel between rides.
- Is proactive about ensuring that Museum exhibits and spaces are clean, tidy, and ready for play.
- Maintains and awareness of all Museum products including but not limited to memberships, special events, and promotions.
- Handles purchasing and ticketing for Carousel; handles money effectively and uses POS system.
- Assists Admissions with processing tickets and wayfinding.
- Ensures that each visitor receives outstanding service by providing a friendly environment, including greeting, and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of visitor service.
- Assists Museum Learning and Admission staff in maintaining opening/set up and closing/clean up procedures.
- Maintains a safe Museum environment by enforcing Museum policies and procedures, communicating any potential or active problems to the appropriate Museum staff through the approved channels, assist Security and Admissions with visitor’s safety and well-being issues, and providing basic first aid if needed.
- Ability to detect, assess, identify, and observe surroundings to make sound judgments, along with the ability communicate verbally, comprehend, and decipher information accurately, using a two- way radio and a telephone.
- Interested and curious about history and sharing knowledge to diverse audiences.
- Track performance metrics.
- Provide support for department efforts, such as but not limited to membership mailings, membership packets, assist with member events, data entry of memberships, answering all membership emails; and answering membership phone inquiries.
- Models exemplar customer service, discretion, and professionalism in all interactions with visitors and staff.
- Maintains a good standing attitude and work ethic while providing excellent visitor service and strives to maintain harmonious relations with staff.
- Actively participate in all training classes and properly implement new skills.
- Must be at least 18 years or older. High School Diploma or GED required.
- Associate or Bachelor degree in Early Childhood Education, Museum Education/Museum Studies, Hospitality encouraged.
- Undergrad and graduate students and retired educators encouraged to apply.
- Ability to independently critically think about issues and problem solve and in a fast-paced environment
- Experience working with a ticketing system strongly preferred.
- Excellent time management skills, proven ability to multi-task, can independently execute a task from start to finish with little or ambiguous instructions, attention to details.
- Must be comfortable and proficient speaking in front of large and small groups of both children and adults.
- Excellent oral and written communication skills required. Experience effectively speaking with children and families from diverse backgrounds.
- Flexible, can easily adapt to new policies and procedures.
- Ability to read and comprehend instructions, short correspondences, and memos.
- Must have cash-handling experience. Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money.
- This position involves substantial standing and walking; minimal sitting; substantial talking and hearing in a high noise level environment near moving mechanical parts.
- CPR and First Aid Certified preferred.
- Bi-lingual preferred.
- Equivalent combination of experience and/or education that has led to the development of comparable skills, abilities, and perspectives.
- Availability on weekends, evenings, and holidays in addition to weekdays.
- Must have PA Criminal History, FBI fingerprints, and PA Child Abuse Clearances. All background check clearances must be complete prior to hire.
The position’s essential functions listed above describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed.
Please Touch Museum offers an excellent work environment, benefit, generous time off package and competitive salary. To apply for this opportunity, please fill out our online application. Should you have questions on the application process or require assistance in completing our application, please email email@example.com.
Please Touch Museum is an Equal Opportunity Employer that actively seeks and employs without regard to race, color, religion, gender, sexual orientation, transgender, pregnancy, medical condition, national origin, age veteran status, disability, citizenship, ethnicity language, socio-economic status, family or marital status or other classifications identified and protected by applicable federal, state or local laws. This policy governs all aspects of employment, promotion, assignment, discharge, training, wage & salary administration, employee benefits, application of policies and other terms and conditions of employment.