Manager, Database Systems

Position Summary:

The Manager, Database Systems leads management of PTM data systems throughout the Museum. Responsible for ALTRU database as it relates to all departments, including: Admissions/ticketing; Membership, Fundraising, Events, Workshops, Classes, Revenue tracking and Financial reconciliation. Serves as manager/leader giving guidance to all departments as they utilize databases. Develops and maintains quality controls and continuity – establishing processes and sets standards of use and protocols by all users.

Essential Functions:

Museum-wide Database Responsibilities:

  • Serving as primary resource overseeing all database entries and information for admissions, membership, development, museum learning and finance, this position is highly collaborative, working across Museum departments with cross-functional teams. This position has a critical role in managing and improving the database environment.
  • Designing queries and reports, onboarding new staff and conduct ongoing training for database protocols and procedures, and designing queries and customized reports for executive and other staff as needed.
  • Manage database software subscriptions in cooperation with IT and stay current on all system updates in coordination with IT department, assuming overall responsibility for the efficient operation of the database.


  • Responsible for overseeing ticketing and membership information and providing ticketing and membership reports.
  • Merchant Services/POS: Required: Understanding credit card procedure policies.


  • Responsible for overseeing, entering, and maintaining up-to-date prospect and donor information including entering new constituents and gift records; updating existing records; and performing database clean up and fundraising analysis on an ongoing basis.
  • Lead gift processing by maintaining pledge records and acknowledgment systems for all contributions to include regular pledge, acknowledgement, and gift reports. Assist department with special events. Responsible for all donation forms and ensuring proper integration and display of the forms. Conduct donor research as needed.


  • Handle all ticket and/or membership webforms, donations/giveaways including coding and tracking. Prepare cohesive revenue and expense data. Distribute monthly, quarterly, and annual attendance reports; Identify trends and developments in competitive environments.
  • Provide constituent list management for outbound communications.

Museum Learning:

  • Responsible for overseeing data entry and training Museum Learning staff on procedures and protocols for entering data in terms of attendance at special programs and other projects.
  • Responsible for developing queries and reports for Museum Learning.


  • Prepare FYE reporting and analysis; weekly, monthly, and quarterly reconciliation with Finance Department and prepare monthly fundraising/membership reports to be used for analysis, projections and/or presentations OR Develop integrated revenue & expense analyses, projections, reports and presentations; correspond with financial administration regarding gift entry and processing, gift restrictions, etc.,
  • Assist Finance Department as needed with annual audit and Federal 990.

Minimum Qualifications:

  • Bachelor’s degree – Field of study: Accounting, Business Administration, Economics, Statistics, Finance, or a related field.
  • 3-5 years of experience in analyzing and/or managing data; working with database system and able to implement training programs related to database system; preferred experiences with donor or fundraising database(s).
  • Knowledge of Blackbaud databases and Constant Contact a plus.
  • Demonstrated proficiency and experience in database systems for non-profit organizations.
  • Must have strong analysis and reasoning skills; examines data to grasp issues, draw conclusions, and solve problems.
  • Ability to break down complex information into component parts, sort and group data and sees themes in related information.
  • Expertise in Office Suite and Financial Software; other database programs a plus.
  • Demonstrated ability to communicate financial and statistical results.
  • Ability to manage multiple, complex priorities within demanding timeframes.
  • Ability to embrace and demonstrate the Museum’s Mission, Values, and DEIBA Commitment.
  • Must have PA Act 153 clearances (PA criminal history, FBI fingerprints, and PA Child Abuse) completed prior to hire.
  • All employees are required to have COVID-19 vaccination, COVID-19 booster, and flu vaccination, as a term and condition of employment.

Physical Requirements & Environment:

The physical demands and environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • This job is performed in an office environment. The employee must be able to focus on assigned tasks where activity and interruptions are constant and demanding.
  • Is regularly required to use hands.
  • Must be able to reach with hands and arms.
  • Must be able to use hands and fingers continuously.

The statements in this job description are intended to describe the general nature and level of work being executed by the employee assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position or individual. Other duties may be assigned in addition to those described in this document.

Please Touch Museum offers an excellent work environment, benefit, generous time off package and competitive salary. To apply for this opportunity, please fill out our online application. Should you have questions on the application process or require assistance in completing our application, please email

It is the policy of Please Touch Museum to ensure equal employment opportunity without discrimination or harassment on account of a person’s race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, pregnancy, national origin, age, citizenship, marital status, family status, veteran status, genetic information, disability or any other protected group or status.

Equal opportunity shall be applied in all aspects of the employment relationship and personnel actions, including but not limited to, recruiting, hiring, orientation, assignment, employee development, discipline, promotion, demotion, transfer, assignment, separation, pay and compensation, benefits, layoff and recall, granting of and return from leave of absence, training and education, employee facilities, and social programs. Furthermore, all employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws.




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