CAREER

Assistant Director, Annual Giving & Donor Engagement

Position Summary:

Reporting to the Senior Director of Philanthropy (Senior Director), the Assistant Director of Annual Giving & Donor Engagement (Asst. Director) designs, implements, and evaluates a far-reaching annual giving program to grow support for the Museum, while managing donor engagement for the Philanthropy & Advancement (P&A) department. Please Touch Museum’s (PTM) annual giving program is poised to grow considerably to support operating and program needs, attain donor-base growth goals, provide predictable revenue forecasts, and support mission-driven organizational growth opportunities in anticipation of the Museum’s 50th anniversary in 2026.

The Asst. Director provides exceptional administrative oversight of donor recognition and gift acknowledgement processes as administered by the Philanthropy Coordinator. The Asst. Director leads constituent engagement efforts with an ability to leverage various tactics and communications channels. They lead, with the Senior Director, a culture of philanthropy that underpins contributed revenue growth.

The Asst. Director works independently in a fast-paced work environment while managing multiple priorities. This individual excels at anticipating and proactively overcoming challenges as they arise, is a team player, values precision, and handles confidential information with discretion. They deliver excellent customer service and work across the Museum to leverage every philanthropic opportunity to PTM’s benefit.

Leadership Responsibilities:

  • Provide department-level leadership as a member of the Museum’s Management Team.
  • Lead cross-functional collaborations with the Marketing and Communications Department, Museum Learning, and Events teams.
  • Manage the Philanthropy Coordinator and their responsibilities for gift administration, prospect research and giving analysis, and donor stewardship.

Essential Responsibilities:

Annual Giving:

  • Conceptualize and drive an innovative annual giving strategy with a foundation in annual appeals (<$500) and mid-tier gift development ($500–2,500) to increase annual fund giving and visitor participation in philanthropy.
  • Assess and improve efficiency of donor acquisition, retention, reactivation, and participation goals, applying best practices and data-informed decision-making.
  • Design and implement PTM’s annual giving day to acquire new donors, engage the community, provide volunteer crowdfunding opportunities, and increase broad-based donor giving.
  • Partner with Marketing and Communications and vendors to develop and implement direct mail, peer-to-peer, and electronic fundraising appeals.
  • Oversee the Philanthropy Coordinator to build robust data sets and implement identification strategies to ensure success in meeting goals.
  • Resource volunteer philanthropy leaders (and colleagues who manage them), promoting peer-to-peer gift cultivation and solicitation.

Donor Engagement:

  • Lead individual donor engagement: develop, implement, track, and assess creative and effective approaches to retain and reactivate donors.
  • Liaise regularly with the Senior Director and key staff to move individuals from a direct response prospect status to a “managed” prospect status.
  • Manage the Philanthropy Coordinator to ensure the timely, accurate, and meaningful stewardship of gifts, including acknowledgment and recognition.
  • Collaborate with the Senior Director to reimagine gift recognition to drive philanthropic support and a sense of belonging among PTM visitors and friends.
  • Manage fundraising and donor stewardship events, including donor cultivation events and exhibit opening receptions, and support the P&A department’s work on the Imagination Ball.

Daily Operations:

  • Monitor progress against fundraising targets, overseeing dashboards to report annual giving performance and drive strategy development, while communicating opportunities and challenges.
  • Design with Marketing and Communications a comprehensive solicitation calendar that interfaces with an overall communication strategy.
  • Oversee the Philanthropy Coordinator in delivering department deliverables on and impeccable CRM processes on schedule.
  • Produce well-written, accurate, and timely correspondence such as contact reports, cover and thank you letters, e-mails, reports, and briefings in support of donor stewardship.
  • Manage budget for fundraising appeals, third-party resources, systems, and tools.
  • Partner with the Senior Director to proactively qualify/disqualify new prospects, designing engagement opportunities for these new relationships.
  • Demonstrate considerable professional independence, personal initiative, and the ability to respond to Museum constituencies effectively and quickly.
  • Manage budgets for programming activities as assigned.
  • Attend special events, stewardship events, and community events as a PTM representative.
  • Be a leader among the P&A team, sharing and collaborating with colleagues in a respectful and professional manner while contributing to a healthy and positive work environment.
  • Act as a backup representative for other P&A staff as needed.
  • Other activities, special projects, and duties as assigned by the supervisor.

Minimum Qualifications:

  • 5+ years of progressive fundraising experience and a bachelor’s degree in marketing, communications, or related fields.
  • Demonstrated leadership and ability to independently and collaboratively develop strategies and plans that integrate with PTM’s values and goals.
  • Possesses strong organizational skills, managing competing priorities and deadlines, and is flexible in response to changing situations and priorities.
  • Builds trust with colleagues by acting with integrity, owning mistakes, and holding oneself accountable; takes initiative to prioritize and complete work with minimal supervision within the agreed-upon timelines.
  • Exceptional written and interpersonal communication skills to establish and maintain good working relationships throughout the organization and with outside constituencies.
  • Advanced proficiency with Microsoft Office suite and 365 required; experience with project management software a plus; openness to new programs required.
  • Previous CRM system experience required; Blackbaud/Altru knowledge desired.
  • Ability to travel locally as needed for special events and donor visits. Some evening/weekend availability needed for donor activations and special events.
  • Ability to embrace and demonstrate the Museum’s Mission, Values, and DEIBA Commitment.
  • Must have PA Act 153 clearances (PA criminal history, FBI fingerprints, and PA Child Abuse) completed prior to hire.
  • All employees are required to have COVID-19 vaccination, and flu vaccination, as a term and condition of employment.

Physical Requirements & Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • This job is performed in an office environment. The employee must be able to focus on assigned tasks where activity and interruptions are constant and demanding.
  • The noise level in the work environment is typically moderate but ongoing, noise level may be overstimulating at times.
  • The individual performing this job must be comfortable in an environment where people are coming and going regularly.
  • Able to remain stationary for extended periods of time, to utilize computers and other office/technical equipment.
  • Able to see and read computer screens.
  • Able to read fine print and/or normal size print on screens or hard copy.
  • Is regularly required to use hands.
  • Must be able to reach with hands and arms.
  • Must be able to use hands and fingers continuously.

The position’s essential functions listed above describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed.

Please Touch Museum offers an excellent work environment, benefit, generous time off package and competitive salary. To apply for this opportunity, please fill out our online application. Should you have questions on the application process or require assistance in completing our application, please email employment@pleasetouchmuseum.org.

It is the policy of Please Touch Museum to ensure equal employment opportunity without discrimination or harassment on account of a person’s race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, pregnancy, national origin, age, citizenship, marital status, family status, veteran status, genetic information, disability or any other protected group or status.

Equal opportunity shall be applied in all aspects of the employment relationship and personnel actions, including but not limited to, recruiting, hiring, orientation, assignment, employee development, discipline, promotion, demotion, transfer, assignment, separation, pay and compensation, benefits, layoff and recall, granting of and return from leave of absence, training and education, employee facilities, and social programs. Furthermore, all employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws.

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