Extended Closure Information
- Will you honor expired tickets and gift cards upon reopening?
Unused general admission tickets that were valid as of March 14, 2020 will be honored for up to one year after our reopening date. And, gift cards and certificates never expire! If you feel it is best for your family not to visit once we reopen, you may gift your tickets to another family member or friend to use! Once we reopen, please call us at 215-581-3181 or email the Museum at email@example.com to find out how to redeem your tickets.
- What happens to my Membership during the extended closure?
Great news! During the extended closure, we will continue to freeze all current memberships as of March 2020 with no time lost. There is nothing our members need to do; we will handle this service for you and will reactive your membership upon our reopening in 2021! Should you have questions in the meantime, please email us at firstname.lastname@example.org.
Exhibits and Events
- What age range is best for visiting the Museum?
Generally, the Museum is best for children from about six months through age 8. We have created a fun learning environment for infants, toddlers, preschoolers and early elementary-age children. Slightly older children often have fun acting as “teachers” for their younger playmates.
- With so many visitors, how can you keep your exhibit clean and safe?
We are further increasing our cleaning protocols in response to COVID-19.
Al exhibit areas and props are cleaned and sanitized to help to eliminate the spread of germs. There are child-height sinks in the restrooms for hand washing and hand sanitizing stations mounted on the walls throughout the Museum. In addition, there are signs posted throughout the Museum to remind employees and visitors to clean their hands. Visitors are encouraged to inform a staff member if an area or object appears to need attention. Further, an accredited professional cleaning company conducts a thorough cleaning of the Museum several times a year.
Memberships and Admissions
- Can I add a relative or nanny to my membership?
Yes. We provide Family Plus and Family Deluxe level memberships for those that wish to include more than 2 card holders. A named or listed card holder must be present with valid photo ID to check in.
- As a member, is there a discounted price for my guests?
Yes. If you bring guests with you beyond what is covered by your membership, the cost per guest is $13.
- If I pay full admission and then decide to become a Member, can I apply the cost of tickets towards a membership?
Yes. You can apply the cost of your tickets to a membership on the same day as your visit. Just see one of our friends at the front desk!
- What is your Refund and Exchange policy?
Refunds on admission tickets cannot be made once the transaction is completed. Most tickets are transferable, subject to PTM policy. In the event of an emergency closing by the Museum, the ticket purchaser will have the option of an exchange. Replacement tickets will not be issued for any ticket that has been damaged, lost, stolen or destroyed. There are no refunds on gift cards or memberships. For Ticketed Programs, the tickets sold are nonrefundable but most tickets are transferable, subject to Museum policy.
Additionally, there are no refunds for donations or group visits, and tickets may not be resold or traded for more than face value. PTM reserves the right to revoke or refuse to honor tickets that have been resold for more than their face value.
Please refer to the refund and cancellation policy for event and building rentals.
- Where do the Museum’s collections come from?
Since opening in 1976, Please Touch Museum began collecting objects for exhibits and programs. Many of these items were donated by staff, visitors and friends of the Museum. Others were purchased at stores, auctions, flea markets and garage sales.
- How are the Museum’s collections stored?
Please Touch Museum maintains special collections storage and workspace area with supplies, equipment, research and reference material and more to take care of all the Collections. When necessary, specialized consultants review specific objects and collections categories for conservation.
Ticket Donation Requests
- How can I request ticket donations for my event or charity?
Please Touch Museum appreciates the importance of special events as a way to raise funds for worthy causes. Due to our extended closure, the Museum is unable to donate tickets and/or other goods and services at this time. We appreciate your understanding.