FAQs

Generally, the Museum is best for children from about six months through age 8. We have created a fun learning environment for infants, toddlers, preschoolers and early elementary-age children. Slightly older children often have fun acting as “teachers” for their younger playmates.

We are updating our cleaning protocols in response to Coronavirus and will share more information shortly.

In the meantime, please know that all exhibit areas and props are cleaned and sanitized to help to eliminate the spread of germs. There are child-height sinks in the restrooms for hand washing and hand sanitizing stations mounted on the walls throughout the Museum. In addition, there are signs posted throughout the Museum to remind employees and visitors to clean their hands. Visitors are encouraged to inform a staff member if an area or object appears to need attention. Further, an accredited professional cleaning company conducts a thorough cleaning of the Museum several times a year.

Yes. We provide Family Plus and Family Deluxe level memberships for those that wish to include more than 2 card holders. A named or listed card holder must be present with valid photo ID to check in.

Yes. If you bring guests with you beyond what is covered by your membership, the cost per guest is $13.

Yes. You can apply the cost of your tickets to a membership on the same day as your visit. Just see one of our friends at the front desk!

Refunds on admission tickets cannot be made once the transaction is completed. Most tickets are transferable, subject to PTM policy. In the event of an emergency closing by the Museum, the ticket purchaser will have the option of an exchange. Replacement tickets will not be issued for any ticket that has been damaged, lost, stolen or destroyed. There are no refunds on gift cards or memberships. For Ticketed Programs, the tickets sold are nonrefundable but most tickets are transferable, subject to Museum policy.

Additionally, there are no refunds for donations or group visits, and tickets may not be resold or traded for more than face value. PTM reserves the right to revoke or refuse to honor tickets that have been resold for more than their face value.

Please refer to the refund and cancellation policy for event and building rentals.

Since opening in 1976, Please Touch Museum began collecting objects for exhibits and programs. Many of these items were donated by staff, visitors and friends of the Museum. Others were purchased at stores, auctions, flea markets and garage sales.

Please Touch Museum maintains special collections storage and workspace area with supplies, equipment, research and reference material and more to take care of all the Collections. When necessary, specialized consultants review specific objects and collections categories for conservation.

Please Touch Museum appreciates the importance of special events as a way to raise funds for worthy causes. Because of such a large volume of inquiries, PTM has established a process to fulfill requests in a timely and efficient manner. If your organization would liked to be considered, please use our ticket donation request form.